A procedure model for process oriented e-government projects

Process-oriented analysis and optimisation of administrative procedures are key prerequisites for successful organisational and technical restructuring of municipal administration in the move to E-Government. Exploitation of the full potential of information and communications technology can only be achieved through structured procedures. An integrated process view, which gives an overview of organisation units, allows appropriate delivery of the administrative transaction to the citizens. This is vital in the context of any attempts at administration modernisation. The high degree of complexity of process models, resulting from the multitude of modelling aims, objects, methods and users, requires both systematic preparation, and a methodical approach to the implementation of process-oriented E-Government projects. Therefore this article provides a procedure model for process-oriented organisation design, with reference to the example of local government building permission procedures in Germany.